Terms & Conditions

Welcome to The Radiant Ribbon Co website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy govern The Radiant Ribbon Co's relationship with you in relation to this website.

Please ensure you read our Terms & Conditions of sales before placing your order.  If you have any queries, please do not hesitate to contact us at radiantribbonco@btinternet.com or telephone 01934 751366

The terms "The Radiant Ribbon Co" or “us” or “we” or "Seller" or "our" refers to the owner of the website whose registered office is 2 Hillview Road, Loxton, Axbridge, Somerset, BS26 2XJ.  The term “you” or "Buyer" refers to the user or viewer of our website.

Order Acceptance

There shall be no binding contract between Seller and Buyer until the Buyer''s order has been accepted by the Seller.

By submission of the order the customer accepts these terms and conditions and authorises The Radiant Ribbon Co through Paypal to take payment for goods selected.

We reserve the right not to print any message that we consider to be obsene, offensive, derogatory or discriminatory in any way.

Printing

We print what you write in your message box on your order. The text is copied and pasted into our printing software. We accept no liability for misspelling, punctuation or wording. Please ensure you check your order before you place it.

Transfer of Property

Property in the goods shall remain with The Radiant Ribbon Co until we have received payment in full of the price and all sums due under the order.

Payment

Payment can be made easily by all major debit or credit cards and sixteen currencies via the secure Paypal facility.  You will be re-directed to the Paypal website on checkout to make payment.  This means that The Radiant Ribbon Co. will not deal with or store any credit card details.  You do not have to sign up to Paypal to make use of this service.  Full payment is required before your order is dispatched. 

Alternatively, we do accept cheques and when we receive confirmation of cleared funds the goods will be dispatched.  Cheques can be made payable to "The Radiant Ribbon Co" and sent to Accounts Department, 2 Hillview Road, Loxton, Axbridge, Somerset, BS26 2XJ.   Please allow 5 working days for the cheque to clear.

We also accept BACS payment into our bank account  - please contact us for the necessary bank acocunt and sort code details.

Price

We reserve the right to alter prices at any time without notice.

Back Orders

Where relevant, if your item is not in stock we will back order it for you.  You will always be emailed with the situation and expected delivery times or the option to cancel your order if preferred. 

Delivery & Risk

Delivery times quoted are given in good faith.  We cannot be held responsible for late delivery by Royal Mail (or other third parties) due to local holiday, adverse weather conditions which may hinder transportation of goods, industrial strike action of postal workers and other incidents which are beyond our immediate control.  

Delivery of goods to the stipulated delivery address shall constitute delivery to the Buyer.  All risk in the goods will pass to the Buyer upon delivey.

At the checkout there is the option to change the delivery address if that is easier to deliver to an alternative address e.g. your work address. 

Discrepancies or damages apparent at the time of delivery must be noted at the time of delivery and The Radiant Ribbon Co notified within 7 days of receipt - See Returns Policy for further details.

Font Colours 

Not all font colours produce effective results with all the ribbon colours.  With our experience we offer font colours that are best suited to the ribbon colour - hence reduced font colours are available on some items.  In other cases we have picked the one best font colour for the ribbon - usually the shiny metallic colours as the finish is superior, is more hard wearing, smudge proof and water resistant than the matt colours. 

In the case of Design your Own ribbons, we will contact you if you choose a font and ribbon colour combination that we feel does not work to the best possible advantage and offer suggestions.

Cancellation

Orders may be cancelled upon contacting The Radiant Ribbon Co by telephone or email but will be subject to a 10% administration charge of the total order to be cancelled.

Returns Policy/Quality Guarantee

All our products are sourced to be of the highest quality.  Unfortunately, all goods with which are made to order,  are not subject to a refund unless the product is faulty.  As we copy and paste into our specialist printing software directly from a Buyer''s order request, please ensure that there are no typing errors contained in the order. 

You must inform us of your intention to return any goods, within 7 days of receipt in the original packaging.  Buyers are responsible for paying the postage costs for returning any items.  After investigations at The Radiant Ribbon Co, for any products we find to be faulty, we will return the full amount of the faulty goods plus any returned postage costs. 

Amendments

The content of the pages of this website is for your general information and use only.  It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 

Images

Unless a customer specifically requests us not to we reserve the right to photograph ribbon orders placed and use the images in our marketing or on our website. 

Intellectual Property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

Trademarks

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
 

Availability of the Web Site

We endeavour to offer you the best possible service via the Website but cannot guarantee that the Website will be fault free. If a fault occurs, please report it to our Customer Services team on 01934 751366 or email us at radiantribbonco@btinternet.com. Occasionally, our website providers will need to carry out essential repairs, maintenance and/or updating of the Website which may restrict your access. In these circumstances, we will endeavour to restore the service to you as soon as possible.

Links to other Websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Governing Law & Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.  Nothing in these Web Site Terms and conditions affects your statutury rights, either as a consumer or otherwise.

Please also read our privacy policy which can be found below which describes how we use the personal and transactual information you give us.

Further Information

If you have any queries relating to the above Website Terms & conditions please contact our Customer Services Team either on 01934 751366 or email us at radiantribbonco@btinternet.com.

Repeat orders

If you would like a repeat of a previous order, please select 'ribbon colour' and write 'same as last order' in the message box. No need to submit other details as all your ribbon choices (font, motif, print colour, wording and your design) will be kept on record by us and saved under your name.  

Accepted Payment

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